A: By registering, you will be able to place quote requests and make sample requests much faster. You will also receive our newsletter that will alert you to special offers and deals available exclusively to our registered customers.

A: Registering with Arelco.com will entitle you to great deals, special sales and updates on new and exciting products and services. Here is a list of products/services available to registered users:

• Faster quotes and sample requests.
• Arelco Promotional Group, Inc. newsletters and promotions.
• Access marketing resources, product specials and much more.

A: No. Your information will not be shared or sold to any third party or affiliate. Arelco Promotional Group, Inc. has a strict privacy and security policy that protects your information from being shared. The information collected by Arelco Promotional Group, Inc. is secure and used solely for internal purposes.

A: To navigate this website, simply click on a product category you might be interested in from the left hand side of the website. Click on the Supplier Catalog that interests you and browse the products, click on “Get a Quote” from the top of the banner page and enter the details and then submit. If you have any trouble locating a product, feel free to contact customer service for assistance.

A: 1) Browse selections by Product Category and view our supplier catalogs to see the current products available.

2) Log-in and complete our Quote Request form, make sure you provide us with all your details including the suppliers, product model numbers, and any additional information. If you cannot find the product you are looking for, then please call our Sales Associates toll free in Canada at 1-888-724-1714 or 604-327-0510.

3) We will provide you with an emailed quote within 1 business day, when you are ready, contact our sales associates who will then assist you with ordering.

A: Some of our supplier catalogs offer you the convenience of a virtual proof online, where you can take your logo and place it on an item you like before placing the order. This way you get an idea of what your logo will look like even before you get a paper proof. But not everyone offers this service. Only a select few suppliers do this.

A: Depending on the item you are ordering, you will always be charged either a set up fee or a mold charge, unless you’re doing a repeat order. * Set-up charges may be waived on repeat orders  as long as the repeat is for the same artwork and is ordered within 12 months following the initial order.

A: A pre-production sample is an actual sample of an item that is done after you’ve approved the paper proof but before your entire order goes into production. Generally, pre-production samples are done when there’s a concern about colours not being matched or a client just wants to see what their logo will look like on an item before they commit to an order. Pre-production samples do add production days to your order, so if you need something in a hurry, you should not be looking to do a pre-pro.

A: In the top right corner of the website you will see a USA and CAD flag. Click on the USA flag and you will see the product categories/suppliers with prices in US$, if you click on the CAD flag you will see product categories/suppliers with prices in CAD.

A: 1) Browse selections by Product Category and view our supplier catalogs to see the current products available.

2) Log-in and complete our Quote Request form, make sure you provide us with all your details including the suppliers, product model numbers, and any additional information. If you cannot find the product you are looking for, then please call our Sales Associates toll free in Canada at 1-888-724-1714 or 604-327-0510.

3) We will provide you with an emailed quote within 1 business day, when you are ready, contact our sales associates who will then assist you with ordering.

A: 1) Browse selections by Product Category and view our supplier catalogs to see the current products available.

2) Log-in and complete our Quote Request form, make sure you provide us with all your details including the suppliers, product model numbers, and any additional information. If you cannot find the product you are looking for, then please call our Sales Associates toll free in the USA at 1-888-724-1714 or 604-327-0510.

3) We will provide you with an emailed quote within 1 business day, when you are ready, contact our sales associates who will then assist you with ordering.

A: For your convenience we accept the following methods of payment:

Credit Cards
We accept Visa and MasterCard. At the time you place your order, you will be asked to provide your credit card number and expiration date. Your card will be charged at the time of final order approval.

Once we have this information, we can process your order quickly and securely. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable your card will either be credited or charged for the difference owed after your order has been shipped.

Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential by Arelco and its representatives. We process credit card transactions through WorldPay.

Money Order or Company Checks
We can accept company checks and money orders as payment. If you pay with a check, your items will be shipped after funds have cleared our bank. Should any overruns or underruns be applicable we will either send you a check or bill you for the difference owed.

Corporate Account
We will gladly set up a corporate account for companies and organizations that meet our credit approval requirements. Credit reviews may take up to one week to process and production will not begin on orders until the review process is complete and an account has been established. You may choose to use another form of payment for your initial order, and use your corporate account for all subsequent orders.

A: Yes, if you are based in Canada you are welcome to browse our USA suppliers products and request quotes and place orders. Most of the items are available for export to Canada with the the exception of a few products including lighters, towelettes and some lotions. Check with Customer Service if you have a specific item in mind.

A: Yes and No, if you are going to be having an event in Canada and would like to have items from our Canadian suppliers delivered to a destination in Canada then feel free to browse our selections. If your items are to be delivered within the United States, we prefer that you browse from the USA product categories.

A: Whether you need gifts, promotional items or custom items at the last minute. We offer rush order items that can be shipped within 1-5 days. Don’t panic, you can order printed promotional products at the last minute, just look for the rush service sections in our product categories menu on the site.

A: Here are the details about applicable set-up charges and taxes:

Set-up charges
Most products require a silk screen or plate to be made in order to apply the customization. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint comprises of only simple straight line text.

Sales Taxes
Arelco Promotional Group is required by law to collect all applicable sales taxes for the province of British Columbia. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 604-327-8384.

A:   While we at Arelco Promotional Group Inc make every attempt to make your buying experience efficient and comprehensive, we understand the need to sample products.

Due to the demand and internal costs associated with product samples,

we are forced to charge for samples on an End Qty Pricing + Freight basis. What this means, is that we will charge the smallest unit price listed and add our cost for freight (we will ship samples per your requested method) to obtain your sample total.

We will offer a full credit for the cost of that sample against an order placed with Arelco Promotional Group Inc within 30 days from receipt. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples. Our samples are sent directly from our world-wide network of manufacturing facilities.

A:   A pre-production sample is emblazoned with your specific logo and/or copy. A pre-production proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.

There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc.. needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary from $30 - $1500 depending on the item, process and work that needs to be performed.

The process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after proof approval.

For further information, please email us at sales@arelco.com  

A: The first fax or email Proof is free with every order as long as you are a registered user. Our expertly trained artists will prepare an electronic proof of your artwork. These Proofs can be emailed or faxed to you for your review upon request.

A: Our shipping policies, are as follows:

• Shipping and handling is billed as a separate item on our invoice.
• Arelco Promotional Group, Inc. ships worldwide including the USA, Canada, the UK, and to many other countries.
• All orders placed with Arelco Promotional Group, Inc. must be sent to a physical address. Please do not give us a P.O. Box address, since neither UPS nor FedEx will be able to deliver the order.
• We use standard UPS or Fedex ground shipping on all orders shipped in the continental U.S. and Canada unless otherwise specified. Shipping charges will be added to your invoice and we have confirmed the total cost for shipping from the factory that your items are shipped from.
• Arelco Promotional Group, Inc. utilizes manufacturing plants located throughout the United States and Canada. If you place an order for multiple items, they may ship from different facilities. As a result, you may receive your products in separate shipments and at different times.
• Note: You, the customer, agree that Arelco Promotional Group, Inc. will not be held liable nor be held responsible for any consequential or special damages arising from any delay in delivery.

• Shipping Disclaimer

  All orders are shipped FOB from the factory or warehouse, after which Arelco Promotional Group is no longer responsible for the merchandise. Arelco Promotional Group will not be held liable or responsible for any consequential or special damages arising from any delay in delivery as a result of shipper negligence, inclement weather and/or acts of God. Should any shipping issues arise, we will do our best to work with the customer and the shipper to resolve any problems and/or claims. Arelco Promotional Group will also extend to the customer any and all guarantees or warrantees made to us by the shipping company. Shipping insurance may be purchased from UPS and FedEx at additional cost to the customer.

  Internet Fraud - Due to the growing concern of Internet fraud, Arelco Promotional Group will not do business nor will it ship to countries in Africa (excluding Egypt and South Africa), Indonesia, Lebanon, and Pakistan. Arelco Promotional Group has the right to refuse business from any country and/or buyer for any reason.

  ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

A: Contact us by phone, fax, or e-mail with the description, picture, quantity, budget, and delivery schedule. Please provide specific details for a more accurate and quicker response.

With our network of nearly 5,000 factories worldwide, we can source almost any type of product! Whether you are looking for a specific item or require help designing and developing a premium for your promotional program, our team will come up with fresh and innovative ideas or applications to make your program a success.

Our team of designers and concept developers ensures that your product or program will be unique and effective. We specialize in the sourcing of one-of-a-kind and custom-designed items. We can even take an existing idea and market it in ways you never thought possible.

A: Vector art is required by most printers to reproduce a clean, crisp image suitable for screen printing, hot stamping, pad printing or embroidery. Technically, Vector art uses a mathematical formula (geometrically perfect), which can be resized or reshaped without diminishing its sharpness or smoothness. Common applications include: ai, eps, cmx, cdr, dxf, wmf/emf. In general, the higher the resolution (dpi), the better. Raster artwork formats that usually do not work well include: jpg, gif, and bmp.

Acceptable Files in either Mac or PC Formats
Art files can be created in Adobe Illustrator CS, Macromedia Freehand 9.0, or earlier versions of these programs. Files from other programs may be acceptable if they can be saved as an EPS. All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing /images to be resized with no loss of sharpness or detail.

Artwork with Text
We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included with your art. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 3/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.

Single Color Artwork
We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web /images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic.

Multiple Color Artwork
Send only original, native vector, EPS files. We can not accept art files from the following Mac or PC platforms: BMP, Photoshop EPS, JPG, GIF, PICT, or TIFF. Do not attempt to save these files in an acceptable format. We cannot guarantee files sent from PC platforms (BMP, DOC, GIF, PICT, PPT) or any other than our preferred file formats or acceptable software will be usable. PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution-- only suitable for viewing on-screen-- not for printing and cannot be appropriately modified. If your item is to be embroidered we can use a low quality graphic.

A: E-mail it to artwork@arelco.com

Also, be sure to fax a copy of the art layout to 604-608-3513 to confirm the design. This will ensure all correct information is contained in your design.

A: If you don't have artwork or a suitable formated file, it is not a problem. Sketch out or send us a file describing what you're looking for and we will help you out. We will do simple typesetting of your name and message at no charge!  If we need to recreate your art, we charge $80.00/hour. An email Proof will be provided for you to review.

If you can't find an acceptable electronic file that meets our requirements, you might consider asking the person who originally created your logo for a vector file and have it emailed to us. Sometimes when the files are large, our clients prefer to send us a disk. Remember, artwork should never get in the way of doing a promotion. If you can't find art that meets our electronic submittal requirements, we can always assist. Once we recreate your art, you won't have this charge again.

A. To view the closest color available, here is an online Pantone chart for you to reference http://www.jigsawinc.com/pms_color_chart.htm

A: Generally you have a choice between embroidery or screen printing this would of course depend on the style of apparel you order.

 A: 1) Embroidery pricing is based on stitch count. We will need to determine how many stitches are in your design before quoting you a price.

2) To obtain a stitches quote, fax us your design or logo to 604-608-3513 or email a JPEG to artwork@arelco.com 

3 ) Thread colors: You can reference Pantone/PMS colors to match our thread colors. 

4) Minimum order: 24 units per logo for any customized order. 

5) An editing fee may apply for customer supplied discs. Discs must be Barudan or Tajima and supplied with a swatch and color sequence. Minimum letter height is 1/4 inch.

For 3D embroidery available, ask us for a quote.

A: 1) We can print up to 8 colors in a design.

2) Ink colors: You can reference Pantone/PMS colors to match your colors.

3) Minimum order: 24 units per logo for any customized order.

Four color process printing available - to quote

All-over printing is available. Please ask for a quote.
Film separations, scans or artwork as required. Depending on the project, we will quote to order.

A: Here is a description of the most common methods of decorating Promotional Products:

• Color Stamp Add the high-end look of foil to your logo with color stamping. Simple one-color designs are enhanced when a die is used to apply colored foil to a material’s surface. A wide variety of stock colors are available, including metallic gold and silver.
• Color Fill Color Fill combines color stamping and debossing. We create a die and first color stamp your logo onto the surface, and then use that same die to deboss your logo into the material. This method is available only on vinyl patches.
• Debossing Also referred to as blind deboss, this classic method allows you to leave an impression--or rather, a depression-- of your logo onto a material's surface. We create a die and then heat-press it into the material. What's left behind is a clean, crisp logo you can see and feel. It's ideal on leather, durahyde and vinyl products. Items include bags, portfolios and leather accessories.
• Direct Screen or Pad Printing Perfect for single color logos, direct screen printing involves pressing ink through a fine mesh screen and onto a product's surface. It's an economical way to gain high visibility. Available on items such as stress balls and rubber accessories.
• Engraving Laser engraving gives your logo a clean, smooth, polished appearance and is perfect on pens, select drinkware, select watches and other metal items.